| Job Summary:
Performs back-office functions to support Deposit Services. Responsible for completing assigned tasks efficiently and in a timely manner. This individual works under general supervision and ensures bank policy and procedures are followed.
Assures compliance with the applicable Bank policies and procedures, as well as state and federal banking regulations.
Essential Job Functions:
• Generates reports daily, weekly, monthly and annually; takes appropriate action. (I.e. dormant, inactive accounts, deposit reconciliations, deposit exceptions, non-post, safety deposit box)
• Review in-clearing items, monitor fraud alerts and perform appropriate action.
• Performs research on suspicious items to help prevent fraudulent activities.
• Facilitates back-office functions for sweep accounts, check returns, stop payment tasks and maintenance tasks.
• Process ACH files, mobile deposits, RDC, ATM & ITM deposits.
• Process levy’s, liens, subpoenas, and garnishments according to policy and procedures.
• Process death of depositor tasks, escheatment reporting, and account verification requests.
• Assist with incoming calls and owns client experience from start to finish; follows identity verification before servicing customers with their requests. Request such as but not limited to; account information, research, ATM/Debit card requests, providing information about products or services, addressing customer needs as wells as providing helpful solutions to their concerns.
• Monitors and process incoming and outgoing wire transfer activities with precision, minimizing risk of fraud and errors. Follows call back procedures.
• Process transactions such as non-posts, NSF check processing and account research.
• Assist with audit activities as needed.
• Performs all other duties as assigned
Supervisory Responsibilities:
This position is not responsible for the supervision of any employee(s).
Education & Job Qualifications:
• High School Diploma or equal certificate.
• Possess 1 – 3 years’ experience in customer service
• Position demand an outgoing and pleasant personality in dealing with customers.
Knowledge/Skills/Abilities:
• Can pivot quickly—to answer and support incoming calls from the Call Center.
• Is detail oriented and committed to getting things right.
• Stays well organized, even when juggling several responsibilities.
• Brings a positive, solutions focused attitude to every interaction.
• Takes pride in helping customers and fellow employees have an exceptional experience.
• Knowledgeable in the understanding of federal regulations for electronic transactions and terminology.
• Possess a meticulous approach for safeguarding the financial integrity of both the bank and customers.
• Possess good customer service skills and problem-solving skills.
• Possess effective oral, written and interpersonal communication skills.
• Able to work independently with minimal supervision
Additional Eligibility Qualifications
• Multi-lingual capabilities to include Spanish are a plus.
Licenses/Certifications:
• N/A
Work Environment/Physical Demands:
• Travel – as needed.
• Office working conditions
• Frequently required to sit for long periods of time.
• Occasionally required to stand, walk, and reach with hands and arms.
This job description is not an inclusive list of all duties and responsibilities of the position. Is to perform any other job-related duties requested by any person authorized to give instructions or assignments. First Liberty National Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
EEO/AAP Policy Statement:
First Liberty National Bank provides equal employment opportunity to all individuals’ regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Physical Work Environment:
The incumbent is in a non-confined office type setting in which they are free to move about at will as needed.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, encoder, money counter, credit card terminal, typewriter, computer terminal, and related printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands:
The incumbent in this position must be able to accommodate to reading documents or instruments, customer contact, reasoning, math, language, verbal communication, stress, multiple concurrent tasks, and interruptions.
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